Rizk Customer Care Has Got You Covered

We understand that when you sign up for a new online casino account, you want the comfort of knowing you can contact someone should you need assistance. There may be a time when you are unsure of how to proceed, how to claim an offer – or you’re having an issue with your account. We believe that our greatest responsibility is to ensure that you, our customer, can get that help whenever you need it. That’s exactly what we endeavour to offer here at Rizk Casino.

We have a Customer Service team that is made up of close to 200 professional and knowledgeable agents, of all different nationalities from across the globe. As such, we have been well-recognised in the industry for offering a service above and beyond and have won numerous awards to honour this.

Rizk Casino Contact

There are several ways to contact us here at Rizk Casino, depending on what suits your needs the most.

Firstly, there is the Rizk Casino live chat. This is available 24 hours a day, 7 days a week and the average response time is just 30 seconds.

We also offer a Rizk Casino contact number – you simply need to click on ‘Request a Callback’ and one of our agents will phone you so that you don’t have to wait around on the phone for someone to become available. You will normally receive a callback within 15 to 60 minutes later.

Additionally, we also have a customer service email address: [email protected].

If you have a more generic query, then you can also check out our in-depth FAQ area that provides immediate help with the most commonly faced queries.

A Passion for Service

The Rizk Casino customer service team is proud to offer every single customer an exceptional support system. This is simply because our employees are trained extensively, and they have a real passion for their job within our company. They work closely together, all with the aim of reaching the same goals – the best experience for you.

The Rizk Casino brand offers our support team the very best training and provides them with state of the art tools that make sure every player can enjoy a unique and positive experience whenever you need assistance – even for the smallest of requests.

We make sure that we treat all of our employees here at Rizk Casino in the way that we would want them to treat you, our customer – with the utmost respect. They are the ones closest to you, the ones that experience what you experience – so we know that listening to them and getting their feedback on potential issues is very important. We take care of them and they pass this on to you.

Award-Winning Customer Service

We are very proud and honoured to have been recognised for our dedication to customer service. From 2014 onwards, we have won over 10 EGR Awards.

We have won the EGR Operator Awards for Best Customer Service Operator in:

• 2014
• 2016
• 2017
• 2018
• 2019
• 2020

In addition, we have won the EGR Nordic Awards for Best Customer Service Operator in:

• 2016
• 2017
• 2018
• 2019
• 2020
• 2021
• 2022

We have also won the EGR Italy Award for Best Customer Service Operator in 2020 and the Swedish Gambling Award in 2020. Simply put, we have consistently put the emphasis on giving our customers the best service in the industry since 2014.

This very much proves that when you combine our passion with real dedication – and put the right people and processes into place, you can achieve the highest possible standards. We keep our customers at the heart of everything – making sure that we stay ahead of the curve. We are proactive and deliver you everything you want and need before you even know you want it.

Our Mission

Our mission as Rizk Casino Customer Service agents is to simply make sure that you receive the best service possible so that you can happily enjoy all of the top games we offer. The main responsibility of our agents is to assist customers via any possible channel and work with you to solve your inquiry quickly and satisfactorily.

A Service for All

Here at Rizk, we offer support in a variety of languages including English, Finnish, Swedish, Norwegian and German. We also support numerous currencies: EUR, NOK, GBP, USD, CAD, AUD, Rupees. It is our aim to provide a multinational service on every level and to give all players the very best experience.

Responsible Gaming

Ultimately, Rizk Casino puts the wellbeing and happiness of our customers above everything else. Not only does this mean offering award-winning customer service but also ensuring that our customers continue to enjoy our games safely and responsibly. As such, our Customer Operations Department also has a team of safeguards that are dedicated to promoting responsible gambling. We help prevent our customers from spending more money than they intended and more money than they can afford.

Our customers should always feel like they have complete control over their gambling – and can continue to enjoy their casino experience in a fun, comfortable and sustainable way.

A Customer Service Like No Other

So, whether you have a big issue or small query, we have you covered. Whether you want to know how to request a withdrawal or need assistance registering your new account, we have someone that will be there for you all day, every day.

Customers are our number one priority and this is reflected in everything we do, which is why we have received awards for our dedication to customer support year in year out.

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