General
My Account
Verification
Deposits
Withdrawals
Promotions & Bonuses
Casino Games & Races
Technical Issues
Sportsbook
Can I play on Rizk Casino using my smartphone or tablet?
Yes, you can. Our casino is optimised for all devices. Please also note that though our website is optimised for all devices, certain games may not be. If you are struggling to play a game on certain devices, please contact support and we will be happy to advise.
Can I see my transaction history somewhere?
Yes, you can. You can enter from the Main Menu to My Account. There you can click on the Transactions Tab and you will have the full list of transactions per month and the date range on your Deposits and Withdrawals.
Do you accept players from all around the world?
Rizk Casino would love to be able to grant access to players from all over the world, but due to license restrictions, the company is unable to offer its services in certain regions. If you cannot locate your country when you register in our drop-down menu on Rizk then players from your country are not permitted.
You can also see if your country is permitted in our Terms and Conditions.
How can I get in contact with customer service?
Our friendly customer support is available through Live Chat and Email. Live Chat can be accessed by visiting the Rizk homepage and clicking Customer Care from the left-hand side menu to launch the popup and support can be emailed at [email protected].
How do I clear cache and cookies?
A cookie is a file created by a web browser, at the request of a web site, that is stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.
We have compiled an easy step by step guide for you on how to go over with clearing the cache and cookies from Google Chrome as this is the most common browser. As there are a lot of other browsers which you may be using, the easiest way is to search on google on how to delete cache and cookies.
To clear cache and cookies from Google Chrome, Click “CTRL” + “H” (or alternatively click the three dots in the top right-hand side of your browser and select ‘History’). In the new window that opens, you will be able to see “Clear browsing data” on the left-hand side. Once you click this, you can choose what to temporary files delete and clear them.
How do I take a screenshot?
Click on Printscreen on your keyboard, then open the image editing program, ‘Paint’ then paste in your image and save it as a JPG file. Alternatively, you may use a program called ‘Snipping Tool’ from your desktop to take a snapshot of the computer screen. Once you have saved your image, email your query to [email protected].
How old do I have to be to register a gaming account?
You have to be 18 years old or over in order to register on Rizk.com
How do I make a formal complaint?
You can make a formal complaint by emailing us at [email protected].
Is there any specific web browser that you recommend?
We recommend that you use either the latest version of Google Chrome or Mozilla Firefox while playing from a desktop. When you play from your mobile device, we recommend using your phone’s native browser for the best user experience.
What does it mean when it says “You are now leaving Maltese Jurisdiction” when I load some of the games?
If you see this message when loading a game, there’s no reason to panic. All this means is that you are loading a game produced by a provider that holds a licence outside of Malta. The game will still share the same rules of randomness and fairness, it just may be that the provider in question holds a UK licence as opposed to a Maltese one.
How do I open a new incognito window?
This will vary from browser to browser. For Google Chrome, start the program and click the menu in the top right corner of the window. Click New Incognito Window and start browsing.
Alternatively, you can press Ctrl + Shift + N to bring up a new incognito window without entering the Chrome settings menu. To go incognito in Firefox, click on the hamburger icon at the top right and then select New Private Window. You can also just use the Ctrl + Shift + P command. You will be able to tell you are in private mode because of the mask located in the top right of the window.
Can I use a VPN?
Due to our regulations, VPN usage is highly prohibited on the site. Using a VPN may lead to your account being restricted or even closed.
What currencies do you support?
You can register an account with the following currencies: EUR, NOK, GBP, USD, CAD, AUD, Rupees. Please note that once you’ve deposited in a particular currency, you will not be able to change it again.
Am I allowed to have more than one account?
You will not be allowed to have more than one account with Rizk. If you already have an account we kindly ask you to use that account. If you are trying to join but you have an account whose credentials you have lost, contact our customer support team via email and they can assist you further. If you notice that you have more than one registered account with us, please notify our customer support and we will be able to assist you with the account closure.
Can I change currency on my account?
The currency is set upon creating the account and cannot be changed thereafter. If you have any questions or if you require further guidance, please contact via Live Chat for further guidance.
Error message received: ‘Your account is locked.’ What do I do?
Contact Customer Support via Live Chat and we’ll be able to assist you further.
How do I cancel my newsletter and text message subscription?
If you do not wish to receive further marketing materials from us, you can unsubscribe at any point.
Either click the ‘Unsubscribe’ link in our emails or text ‘STOP’ to the number provided on our SMS messaging and confirm your un-subscription. Alternatively, you are welcome to contact customer support in order to change these preferences on your account.
In addition, You can also click on ‘Menu’ on the left side to access ‘My Account’. From here, you can access ‘Settings’ in the top navigation bar to change your Rizk Marketing settings yourself.
If you have previously unsubscribed but wish to start receiving marketing materials once again, please contact customer support or follow the above steps again to re-tick the options in your Account section.
How do I create an account?
Creating an account with Rizk is simple. Go to the left-hand menu and hit ‘SIGN UP’ and fill out all of the required fields. Or [click here] to go directly to the registration page.
To register, we ask you to provide us with a few personal details, so we can positively identify you and make sure we’re keeping your account safe and inaccessible to anyone who isn’t you!
We will also ask you to kindly agree to our terms and conditions before you can start playing, please read them trough and tick the box!
One final thing, please make sure you enter only your own details and please be assured your details will remain safe.
I am not able to create a new account, it says my details are already registered.
If you have a pre-existing account whose details you can’t recall, you can click ‘LOG IN’, then ‘Forgot password?’ to reset your password. Alternatively, don’t hesitate to get in touch with our customer support who will be able to assist you.
I have forgotten my username and password. What do I do?
If you have a pre-existing account whose details you can’t recall, you can click ‘LOG IN’, then ‘Forgot password?’ to reset your password. Alternatively, don’t hesitate to get in touch with our customer support who will be able to assist you.
I have previously closed my account, can I re-open it?
It depends on the nature of the account closure. Please contact customer support who will be able to advise you further.
I tried to register but I can’t find my country on the list.
If the country is not on the list then, unfortunately, it does not fall under our jurisdiction and you will not be able to open an account at Rizk. For more information, please read our Terms and Conditions.
What are limits and how can I set them?
Limits are there to give you the full control over your play and money when accessing Rizk. We always advise that gaming should be purely recreational and users play within their means, gambling only what they’re comfortable to lose.
Limits that can be set are as follows:
– Deposit limit
– Wagering limit
– Sports Wagering limit
– Loss limit
– Session time limit
These can be set in daily, weekly and even monthly periods and can be adjusted at any time. Though please note, for any increases, depending on the jurisdiction under which your country falls, there will be a cool-off period enforced.
You will also be able to set reality checks to keep you mindful of the amount of time you’re gambling.
These can all be adjusted by clicking the left-hand side ‘Menu’ button, followed by ‘PLAY SAFE’ where you’ll find all of these options.
How can I change my home address?
In order to change the residential address registered on the account, you would need to upload a recent proof of address on your account via ‘Menu’, ‘My Account’, then ‘IDENTIFICATION’.
To ensure the process of this update goes as quickly as possible, we advise you contact us via Live Chat to give us a heads up!
How do I close my account?
In order to close your account for reasons not related to gambling issues, you can go to “Settings” under My Account Tab from the Menu and action the closure from there. You will be able to reopen your account at any time. However, if you wish to apply a closure to your account that’s a little more permanent, you may wish to consider Self-exclusion.
By accessing https://rizk.com/nz/account and viewing the PLAY SAFE, you will be able to see more information about the nature of Self-exclusion and the lengths of time you can opt-out of our services for.
What is account verification and why I need to verify my account?
We have a licence obligation to confirm your identity and location to ensure that you’re both of legal age to gamble and you’re residing in a location where we can legally offer gaming services. Furthermore, we need to ascertain that your account is being funded using a legitimate source of funds as part of our anti-money laundering initiative.
We are required by the UK Gambling Commission, the Malta Gaming Authority (MGA), the Financial Investigations Analysis Unit (FIAU) and other European regulations to conduct account verification on all players. The verification process involves verifying your identity by using identity documentation such as a passport or driving licence as well as letter-headed utility bills, etc.
What kind of documents do we need?
Your identity is verified by uploading a proof of Identity such as an ID, Passport or Driving License. Please make sure that the identity document is in colour, shows your full name, date of birth, its expiry date and contains your photo.
Your address is verified by uploading a Utility Bill or Bank Statement. The proof of address document must show your name and residential address and must have been issued in the last 6 months.
When using a credit card, a photo of both sides of your card is required, with the middle digits on the front covered (exposing only the first 6 and last 4 digits), and the security code at the back covered. Alternatively, if using PayPal, Skrill or Neteller upload a screenshot of your account showing your profile details and the URL visible in the screenshot.
To confirm that you are playing using a legitimate source of funds please upload one of the following document types
– A recent payslip, OR
– A bank statement showing 3 months of transactions, an employment contract or income tax receipt (Income records by tax year are available from the UK Government HMRC website) OR
– Proof of income from the sale of property, inheritance or savings such as a dividends letter
Rest assured that your documents are treated in the strictest confidence and in accordance with our Privacy Policy. They will not be used for any purpose other than to verify your account.
Do I need to verify my account immediately after signing up?
If after creating the account you are taken straight to the verification page, you would need to verify your documents before you are able to play. If there is no such request, then you do not need to send them straight away. You will be informed accordingly if there is a need to verify the account soon.
How long will it take until my account is fully verified?
We aim to process your documents within 24 hours. Please note that during certain periods, the verification process might take a little longer.
Why do you need to know my source of wealth?
In order to comply with our regulatory and license requirements, as well as being mandated by the various Financial Intelligence Units (FIU’s), it is important that we take steps to help ensure that gambling is safe, not linked to crime and does not lead to harming society. This won’t affect most of our customers; however, where the source of money is not clear we are required to ask further questions. We don’t mean to be intrusive; we want to help keep your money safe by keeping crime out of the online gaming sector.
This means that at times we need to ask you for your assistance and co-operation to be able to show that you have enough funds to support your gambling activity as well as the source where such funds come from. Where such information is required, your Rizk account may be subject to certain restrictions until you have provided information and/or documentation to our customer service team in order to satisfy these checks.
We keep the data safe and secure as per GDPR requirements and access is restricted. All data is deleted in accordance with a specific jurisdiction’s regulations.
I have no more space to upload documents, is there an email I can send them to?
In case you have no more file space to upload the documents, you can contact our support via Live Chat or email where we will be able to assist you further.
I have made withdrawals before, why do I need to send in documents suddenly?
In this instance, you have reached the anti-money laundering transaction threshold of €/£/$2000 in cumulative lifetime deposits and withdrawals (as set out in our Terms and Conditions). At this stage, we must follow the verification procedure and request documents for proof of identity, address and possibly for used payment methods on your account to ensure that all funds used onsite have come from a legitimate source.
I got a new credit card, how can I add it to my account?
In order to add a new card, you’ll simply need to make a deposit with it. Go to the deposit portal and choose ‘VISA/Mastercard’, followed by ‘Add new card’. If you already have 3 cards registered to the account, you’ll need to remove an existing card in order to add a new one. Please contact our customer support team for assistance.
How do I change the deposit method?
Access the deposit portal where you can choose the deposit method available to you from the dropdown, you’ll also be able to choose from the list of existing payment methods previously used on your account.
What should I do if my deposit has failed, but the funds were taken from my bank account?
In the event of a deposit failing, the funds will reverse back to your bank account within 5 working days. Whilst funds will show as being deducted from your bank account, they are simply reserved and are kept on hold from the bank. They will be released after the process has been confirmed as declined.
How do I delete a saved credit/debit card?
You will need to contact our Customer support team if you want to remove a card. If the card was used within the last 6 months, you need to verify the card before we can remove it, unless it’s a prepaid card such as Paysafecard.
How do I make a deposit?
You can make a deposit quickly and easily by clicking the balance button to bring up the deposit portal. Here you can choose your preferred payment method and amount, as well as any reload Bonuses available to you, before depositing your funds.
What is 3D-Secure?
3D-secure is a security function that the issuing bank of your Visa/Mastercard applies when you use your card online. This gives an extra layer of security for you. The 3D-secure works as a second ‘pin-code’ where another confirmation must be done after the CVC/CVV code has been entered in order for the transaction to be successful.
Can I deposit money via a payment method that is not in my name?
All payment methods used on your account must legally belong to you and bear your name. You are not allowed to use any payment method registered in another person’s name.
Do you have fees on deposit?
There are no transaction fees from our side.
I have deposited money but it’s not showing on my account yet, where is the money?
Typically, deposits are instant. However, a variety of factors could be the cause, such as the payment method’s own clearance times and even connectivity. In such situations as funds simply not appearing in your Casino or Sports account, the funds will either show on your account within 48 hours or they will reverse back to your used payment within 5 working days. For further information on these occurrences, please contact our customer support team via Email or Live Chat.
Can I borrow my friend’s card to deposit?
You may only use payment methods registered under your own name. 3rd party payments/methods are not allowed under any circumstances.
I just made a withdrawal, how long will it take before I receive the funds in my account?
Withdrawals will be processed within 24 hours. Once a withdrawal has been processed, the time will depend on the withdrawal method used:
– Bank withdrawals: 1-5 banking days
– Card withdrawals: 1-5 banking days
– E-wallets: 15 minutes – 24 hours
How do I cancel my withdrawal?
If you cancel your withdrawal, the funds will immediately reappear back in your gaming account. To do this, access ‘Menu’, then ‘My account’. Click ‘TRANSACTIONS’ in the top navigating bar before selecting the withdrawal you would like to cancel and click ‘Cancel’.
How do I request a withdrawal?
You can request a withdrawal by clicking on your balance, which will launch the payment portal. Choose ‘Withdrawal’ followed by the correct method and amount you wish to withdraw. Please note that in accordance with our anti-money laundering initiative, we will always endeavour to send funds back to you via the deposit methods used in the first instance.
Why is my withdrawal not processed yet?
If it’s been over 24 hours and your withdrawal is still awaiting approval, we would suggest checking your email inbox to ascertain if we have requested any further account verification to be completed before we’re able to process your withdrawal. Should this not be the case, please contact our customer support team.
My withdrawal has been approved but I haven’t received my funds.
Once the withdrawal has been processed, the actual processing time will depend on the withdrawal method used
– Bank withdrawals: 1-5 banking days
– Card withdrawals: 1-5 banking days
– E-wallets: 15 minutes – 24 hours
If your withdrawal takes longer than specified, please contact our customer support team.
Why can’t I withdraw my bonus?
Any Bonus is will carry some manner of wagering requirements which will need to be completed before it is turned into real money which can be withdrawn. Please refer to our Bonus Terms for more information on rolling over your Bonus.
What is the minimum withdrawal amount?
The minimum withdrawal amount is €/£/$20.
What is an IBAN?
IBAN stands for International Bank Account Number. When you request a withdrawal through bank transfer, you will in some cases, dependent on your bank’s country of origin, need to enter your IBAN and SWIFT (Society for Worldwide Interbank Financial Telecommunication code)/BIC (Bank identifier code).
This information will all be required if you need to transfer/receive a transaction to/from a foreign bank. IBAN usually starts with a country code (example: NO or GB) and ends with your account number. There are a few sites where you are able to calculate your codes, try typing in Google IBAN calculator or else you can contact your bank and they should be able to help you locate yours.
What is SWIFT?
SWIFT, also known as BIC, is the code for your specific bank to make sure the transaction is transferred to the correct bank. You will normally find your IBAN and SWIFT/BIC in your online banking, and if not, you can simply contact your bank directly to ascertain these.
What does 3rd party mean and why is it not allowed?
3rd Party means a payment method which is not under your name. As per regulations, you are entitled to use only payment methods in your own name. Using a 3rd Party Payment method on the account is highly prohibited and it could lead to your account being closed.
What does the option “Lock withdrawal” mean? “The ‘Lock withdrawal’ function will prevent you from continuing to play and ensuring you always gamble responsibly.
To lock a withdrawal, you need to visit the ‘My Account’ section and click ‘TRANSACTIONS’. You can then choose the withdrawal you wish to lock and click the ‘Lock’ button. Once locked, you will not be able to cancel the withdrawal. If the withdrawal is marked with ‘Waiting Approval’, this will indicate it’s already been locked and is being processed.
Can I receive a Free Bonus or a goodwill Free Bet?
Rizk’s reward system is automated, we don’t offer Free Bets or Bonuses via our customer support team. Captain Rizk has worked hard to make sure that Bonuses among all other rewards on Rizk are added automatically from the Wheel of Rizk, Rizk Races and all our other amazing promotions.
How to join a Rizk Race?
To join any Rizk Race, you can click on the ‘Rizk Race’ option from the left-hand menu. Here, you’ll find an index of all the ongoing Rizk Races as well as a schedule of those yet to begin.
For those yet to begin, all you need to do is check the requirements for joining and click the ‘Join’ button to participate. There’s also an option to Auto-Opt-in which precludes the need to click ‘Join’ on every race you wish to partake in. There are also headers to provide you with your Race Histories as well as full Rizk Race Terms and Conditions.
How do Bonuses work at Rizk?
Bonus Money Chips can be claimed from your Rewards without the need to deposit in most cases. Reload Bonuses, however, will need to be claimed with the use of a deposit. When depositing, please ensure that you choose the Reload Bonus in question in order to activate it.
I can’t find my Free Spins. What do I do?
Your Free Spins will appear in your Rewards section. Simply access your Rewards via the left-hand menu and click on the Free Spins icon to claim yours.
What is the Welcome Offer at Rizk?
Every market has its own Welcome Offer. In order to find the offer pertinent to your territory, you can either go to Rizk Insider from the left-hand menu to check the Welcome Bonus on offer. Alternatively, visit the deposit portal where you will see any unclaimed Welcome Offers available to you.
What are the wagering requirements?
Wagering requirements refer to the number of times a player must wager non-withdrawable Bonus Money in the Casino in order to turn it into withdrawable real money.
What are Free Spins?
Free Spins are gratuity spins to be used in the casino where the bet amount is pre-set and wagers using them won’t be deducted from your real money balance.
Where can I see what promotions and bonuses are available for me?
You can find all our promotions if you take a look at our Rizk Insider index via the left-hand menu. We also send regular notifications via all channels, such as email and SMS when we have promotions for you to take part in, including Inbox messages, so remember to log in and keep an eye on in your account.
How can I see how much I have left to wager?
You can check the wagering amount you have left on an active Bonus under ‘My Account’ when navigating from the left-hand side menu.
Can I withdraw my balance if I have a Bonus on my account?
You can withdraw any available balance on your account that is not linked to Bonus funds. However, you will not able to withdraw any active Bonus balance before you have completed the specified wagering requirements.
I deposited money for sports betting, but I can’t use it, why not?
You may wish to start by checking if the funds you have deposited are tied to the Casino or Live Casino Welcome Bonus. If this is the case, please contact our customer support team via Live Chat to either change your Welcome Offer or remove it entirely.
Is there a maximum bet size when playing with an active Bonus?
When playing with an active Bonus, you cannot bet more than €/£/$5 per game round.
I accepted the Live Welcome Offer; can this be changed (to another Welcome Offer)?
If you accidentally chose the Live Casino Welcome Offer instead of the Casino welcome offer, this can be changed by contacting support to cancel the existing Bonus. However, it is important that you have not started playing with the Bonus yet, as you will not be able to claim a subsequent offer.
Can I use the Bonus money on both casino and sport?
Bonus funds can be used only for casino games only and Sports Bonuses can only be used to place sports bets.
Can I change my Bonus from casino to sports?
If you haven’t started wagering the Bonus, you will be able to contact our customer support team via Live Chat who will be able to assist you with changing this.
Why are you not giving out goodwill when I request it via Live Chat or email?
Due to our automated rewarding system with the Level Up, Wheel of Rizk and Rizk Races, we do not offer goodwill Bonuses over Live Chat or email. This ensures that our casino experience is fair and fun for all.
What is RTP?
Return to Player (RTP) is the term describing the percentage of all the wagered money a slot machine will pay back to players over an aggregated number of spins. For example, if a hundred £/€/$1 bets were placed on a slot machine with a hypothetical 90% RTP, the player might expect to return £/€/$90 in winnings. Rizk’s vast library of games has a variety of RTPs. The RTP of each game can be found within the game itself by clicking ‘?’ to bring up the game’s information index.
Can I save my favourite bets on roulette?
You can save favourite and special bets on Roulette simply by clicking the star icon on the in-game play table.
What are Live Casino games?
Live Casino games are those whose gameplay is dictated by a Live Dealer. Not limited to just Roulette and Blackjack, players can play variants of all classic table games ranging from Baccarat, Sic Bo and more. There are even modern gameshow style games presented by Live Dealers too, such as Monopoly Live, Dream Catcher and even Lightning Dice. Check out the Live Casino lobby at Rizk to find all the Live Dealer games we carry.
How do I find the rules of a game?
The games’ rules can be found directly inside each game by clicking on the “?” or “i” icon. There you will find all the game rules and guidelines of that specific game.
What do I do if I cannot open a game?
Should you encounter any issues when you try to launch a game, this could be down to a few reasons. Before getting in touch why not try the following steps in order to troubleshoot your issue:
– Double-check that your browser is up to date. If not, please update the browser.
– Try clearing cache and cookies from your web browser.
– Check that your Flash player up to date.
If you have tried the steps above and the game is still not working, please try a different Web Browser, we recommend you use Google Chrome or Mozilla Firefox for the best experience. If the issue is occurring on multiple browsers, try restarting your PC/mobile device or internet connection.
If the issue persists and/or you receive any error messages, we encourage you to get in touch with our customer service team so we can assist you further.
How can I trust that all the gaming rounds are randomly generated?
All games from the game providers we operate with use an automatic random number generator (RNG) as per the requirements set out by our regulators, the UK Gambling Commission and the Maltese Gaming Authority. The RNG is responsible for creating outcomes when you spin that is completely random and unbiased, no matter which game you play. Rizk will never offer games or provider that are not rigorous testing and certified as fair.
My game round was interrupted/got stuck. What now?
Sometimes, poor internet connection or a broken game might cause your session to crash. When this happens, you can simply re-open the game and the pending game round will be automatically released with its random outcome already determined. Please note that to continue the game round, you would have to re-open the game on the same device you previously played on.
If the issue persists when you re-open the game, you might wish to clear cache and cookies from your web browser before attempting to play again. Alternatively, you can send an email to our customer service team and request they investigate the game round and assist you further. Kindly help our customer service specialist by providing them with the following information on the game round:
– Game name
– Date and time for the game round
– How much you bet on the spin
– Your balance at the time
– The device you played on
– Any other information you can remember from the game round
The games are loading slowly. Why is this?
Should you experience slowness, this could be down to several reasons. Before getting in touch why not try the following steps in order to troubleshoot your issue:
– Check your internet connection. If you have a bad connection the games will likely be very slow.
– Make sure you have the latest version of your browser downloaded. We recommend that you use Google Chrome or Mozilla Firefox for the very best experience.
– Double-check that you have the latest version of Flash player installed.
– Try to delete your cache and cookies from the computer/mobile phone.
What does Game Restricted mean?
When receiving this error message on a slot, it means that the game you’re attempting to play is not available in our country/region.
What is the Dark Side and how will it affect my gameplay?
Whilst playing with a Bonus, you will not be allowed to play any of the games in this category ‘Dark Side’. Your Bonus funds will have a 0% weighting on games listed in this category.
How does Live Casino wagering contribute?
Different games contribute differently toward the wagering requirements of a Bonus. Table games and Live Casino games typically contribute 10%; however, it’s always advisable to check the Terms and Conditions of any specific Bonus you’re attempting to complete.
Where can I find my game transactions? You can find your game transactions from the left-hand menu by accessing ‘My Account’, followed by ‘GAMING HISTORY’.
What do I do when my winnings are missing?
Please contact our customer support team either via Live Chat or email and we will be able to investigate further.
The game I want to play just keeps on loading, what should I do?
Should you experience poor functionality, this could be down to several reasons. Before getting in touch why not try the following steps in order to troubleshoot your issue:
– Check your internet connection. If you have a bad connection the games will likely be very slow.
– Make sure you have the latest version of your browser downloaded. We recommend that you use Google Chrome or Mozilla Firefox for the very best experience.
– Double-check that you have the latest version of Flash player installed.
– Try to delete your cache and cookies from the computer/mobile phone.
How do I do some general troubleshooting steps?
Restart your browser – this will end a corrupt browser session.
Clearing Cache and Cookies – Go to your browser’s Settings, then History and clear browsing data/cookies. Note: These settings will appear differently from browser to browser and some will even give the option to clear C&C separately.
Change browsers to ascertain whether the issue is browser-specific or wider spread. If it affects a subsequent browser, try restarting the device you’re using or even restart your internet connection.
Try using a different device.
If none of the above steps resolves your issue, contact our customer support team via Email or Live Chat and we’ll be able to assist you further.
How do I open my console panel and why do I need to do this?
Console panel is an additional window on our site that shows us in more depth the nature of any technical issues you’re experiencing.
It is valuable information for our team to see what’s causing your technical issue so our team can investigate further and fix it. Please follow the below steps to execute this:
– To open the For Windows / Linux → Press Ctrl + Shift + J
– For Mac → Cmd + Opt + J
You can also do this by right-clicking, then selecting ‘Inspect’. When the side panel appears to the right of your screen, press ‘Console’ at the top navigating of this secondary window then take a full screenshot.
Is the Cashout option always available?
For a variety of reasons, the Cashout option will not be available on all events or markets.
Where can I find my betting history?
To check your Sports Bet History, you can click on the ‘My Bets’ tab in the top navigation links of the Sports site.
Why is my bet not settled yet, even though the match is finished?
Due to the high volume of events and bets placed therein, bet settlement can take up to three hours after the event has finished. If your bet has not been settled after three hours of an event finishing, please contact our customer support team via Email or Live Chat.
Why can’t I place any bets?
This could be for a variety of reasons. Please contact the customer support team via Email or Live Chat to ascertain the reason.
Why can’t I use my risk-free bet?
This could be due to not having enough funds in the account balance to cover the amount of the risk-free bet. In order to use a risk-free bet, you need to place it with your own real money and if the bet loses you will receive the funds back.
Another reason may be that you may have an existing Bonus active on your account. Risk-free bets cannot be used in conjunction with an active Bonus.
My bet got cancelled/voided, what does that mean?
It means the match has either been cancelled/not played or postponed. This can happen due to various reasons. When a bet is cancelled/voided, your stake will be returned to you.