RESPONSIBLE GAMING

Playing responsibly is important

Playing responsibly means being in control of your online gambling experience as part of your entertainment.

What is our commitment to responsible gambling?

We are dedicated to protecting our players, monitoring fraudulent and criminal activity and averting underage gambling. We are committed to protecting your privacy and ensuring the correct tools are in place to help you enjoy your experience here at Rizk. It is our promise to offer a fair gambling experience and we will ensure transparency with our marketing initiatives.

Preventing underage gambling

It is a legal requirement within the United Kingdom to be over the age of 18 in order to gamble. It is our responsibility to ensure customers who register an account with Rizk go through a verification process to ensure they are of legal age to gamble. There are various protection tools that parents and guardians can implement to prevent underage gambling. Please find examples below:

CYBERsitter which is a filtering software that allows parents to add sites which they would like to be blocked.
Visit CYBERsitter here.

Enjoying your play

Your time on Rizk should be an enjoyable experience so we therefore advise that you follow these simple guidelines before and during your play:

1) Make a decision before you play on your limits regarding deposit, wager and losses. Keep up to date with your transactions and check on a regular basis how much time and money you're spending.

2) Prioritise your daily responsibilities accordingly and ensure your play does not interfere with your normal everyday activities.

3) Don't play if you are in recovery for any dependency or are under the influence of alcohol or any other substance.

4) Don't try to chase your losses. If you think that you are losing control of your gambling then you are always able to seek assistance from us.

Financial limits

It is advisable to decide on your financial limits before you start to play, as the chances of players experiencing a gambling problem is greatly reduced with this in mind.

You can control your play with 4 different types of limits:
• Deposit limits enable you to set a limit on the amount of money you deposit into your account for a given period;
• Net loss limits allow you to control the maximum amount of money you can lose over the selected period;
• Wagering limits allow you to limit the amount you can wager for the period selected;
• Session limits will limit the amount of time you can stay logged into your account.

The financial limits can be set on a daily, weekly or monthly basis and you can adjust your limits whenever you choose to. This facility is available through the My Account section, when logged in or by contacting our Customer Service team by email, phone or live chat.

The financial limits may be reduced immediately at any time. Any request to increase or remove a limit is subject to a 24h "cool off" period. You will need to confirm the increase or removal request once the "cool off" period has ended in order for the requested change to take effect - please contact customer support to provide this confirmation. The original limit will remain active until then and in case you decide you no longer want the change.

Cool off period

If you wish to take a break, a cool off facility is available through the Limits or by contacting our Customer Service team by email, phone or live chat.

You can request a cool off period of 24 hours, 7 days or 30 days. Your account will automatically be available for use after the cool off period has ended.

Self-exclusion

Self-exclusion is a formal process whereby you choose to close your account for a period of between 6 months and 5 years. During the chosen period all online accounts that you hold with both Betit Operations Limited and MT SecureTrade Limited will be subject to your self-exclusion request. This facility is available through the Limits section or by contacting our Customer Service team by email, phone or live chat.

During the self-exclusion agreement we will 'close' any accounts you hold with us and our group companies and return any remaining balances to you. Once you have chosen to self-exclude, the process cannot be reversed for any reason and you will not be able to apply to open new accounts.

During this period we will not send you any marketing material and we cannot accept any deposits or bets. Please note however, that whilst your details will be removed from our mailing database this may not prevent you from receiving marketing material which is already in the process of being sent. We would ask you to please disregard any such material received accordingly.

Once the self-exclusion period has expired, your accounts will remain closed unless you contact us by telephone to reactivate (no other method of contact is permitted for this purpose). Once a reactivation request has been received, a further 24 hour 'cooling off' period applies.

Reality check reminder

The reality check is a feature which will allow you to set a reminder informing you of the time you have spent playing on the site. This facility is available through the Limits section or by contacting our Customer Service team by email, phone or live chat. The reality check timer will start as soon as you place your first bet and will continue until you either reach your reminder limit or log out of your account.

When you reach your selected time period you will be presented with a pop up message advising you of this and providing you with the following options which you will need to choose from: Continue playing until the next reminder is due View your gaming history for that session Close the gaming session.

The reality check reminder will continue to appear at the selected intervals until you log out of your account. The reality check reminder may not work as expected if you do not accept cookies or use ‘incognito’ mode on your browser.

Help and support

The National Gambling Helpline can offer you immediate help and support in confidence. Please call the National Gambling Helpline free on: 0808 8020 133 (8:00am to midnight, seven days a week) or visit the website at here.

The Responsible Gambling Trust is the leading charity in the UK committed to minimising gambling-related harm. As an independent national charity funded by donations from the gambling industry, the Responsible Gambling Trust funds education, prevention and treatment services and commissions research to broaden public understanding of gambling-related harm. You can visit the website here.

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same. Gamblers Anonymous offers the hand of friendship to anyone who is looking to try and stop gambling. You can visit the website here.

If you feel that you are experiencing difficulty with gambling, you could consider blocking access to all gambling sites from your PC by installing blocking software such as GamBlock which uses sophisticated tools to block all gambling sites and software.
Visit Gamblock here.