Playing responsibly means being in control of your online gambling experience as part of your entertainment.
We are dedicated to protecting our players, monitoring fraudulent and criminal activity and averting underage gambling. We are committed to protecting your privacy and ensuring the correct tools are in place to help you enjoy your gambling. It is our promise to offer a fair gambling experience and we will ensure transparency with our marketing initiatives.
It is a legal requirement within the United Kingdom to be over the age of 18 in order to gamble. It is our responsibility to ensure players who register an account with us go through a verification process to ensure they are of legal age to gamble. There are various protection tools that parents and guardians can implement to prevent underage gambling. CYBERsitter for example is a filtering software that allows parents to add sites which they would like to be blocked. Visit CYBERsitter here.
We also recommend the following tips for parents and guardians to help prevent underage gambling:
1) Never leave your computer unsupervised when your gambling software is running;
2) Keep all account numbers in a safe place, away from underage children;
3) Always password protect your gambling software programs;
4) Do not encourage underage gambling;
5) Never leave your payment card information lying around – keep it securely hidden or out of reach;
6) If need be, set limitations on online activity, and always make sure the online software protector is enabled when minors are surfing the web.
Your time on our website should be an enjoyable experience so we therefore advise that you follow these simple guidelines before and during your play:
1) Make a decision before you play on your limits regarding deposits and losses. Keep up to date with your transactions and check on a regular basis how much time and money you’re spending.
2) Prioritise your daily responsibilities accordingly and ensure your play does not interfere with your normal everyday activities.
3) Don’t play if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
4) Don’t try to chase your losses. If you think that you are losing control of your gambling consider applying a limit, restrict your account or seek further help.
Your transaction history is available online, where you can also see your current cash and bonus balances, as well as deposits and withdrawals.
Your gaming history is also accessible online, allowing you to see how much you have gambled, at what times of the day, in which games, the balance after each bet, winnings and the current total funds available to either continue wagering with or to withdraw.
Looking at your gambling habits gives you the chance to reflect on how comfortable you are with the time and money you are spending and may prove helpful to identify issues before they become a problem. We have created this self-assessment to help you make that analysis.
Taking the last 12 months into account, answer ‘yes’ or ‘no’ to each of these questions:
Do I need to gamble with larger amounts of money or for a longer period to get the same feeling of excitement? Do I feel restless or irritable when trying to cut down or stop gambling?
Have I tried to control, cut back or stop gambling without success?
Do I spend a lot of time thinking about gambling?
Do I often gamble when feeling distressed in some way, like for example anxious, stressed, lonely, guilty or depressed?
Do I chase my losses by trying to win back money I lost?
Have I lied to others about how much time or money I spend gambling?
Has my gambling affected my relationships or my job?
Have I sold possessions or relied on others to lend me money when I have lost it because of gambling?
Do I often play until all my money is gone?
Have I ever thought about self-harm or suicide because of my gambling?
Have I ever stolen money to fund my gambling?
Have I lost interest in my family, friends or hobbies because of my gambling?
Have I ever played under the influence of alcohol or other substances?
If you have answered ‘yes’ to four (or more) of these questions, you may be experiencing problem gambling and we recommend that you consider applying limits to your account(s) or self-excluding, as well as speaking to someone about your answers. If you wish to apply limits to, or self-exclude from, your account, click here when logged in, or consider joining the National Online Self-Exclusion scheme, GAMSTOP (further details below). More information about the signs of problem gambling and how to get help can be found by visiting BeGambleAware or GamCare.
[Test adapted from DSM-5 Diagnostic Criteria: Gambling disorder]
The reality check is a feature which allows you to set a reminder informing you of the time you have spent playing on the site. This facility is available for you to activate online here when logged in, or you can do this by contacting our Customer Service team. The reality check timer will start as soon as you place your first bet and will continue until you either reach your reminder limit or log out of your account (if sooner).
You can set a reality check reminder for a period of every 15, 30, or 60 minutes. When you reach the end of your selected time period, you will be presented with a pop-up message advising you of this and providing you with options to continue playing, view your gaming history or close the gaming session.
The reality check reminder will continue to appear at the selected intervals until you log out of your account. Please note that the reality check reminder may not work as expected if you do not accept cookies or use ‘incognito’ mode on your browser.
It is advisable to decide on your financial limits before you start to play, as the chances of players experiencing gambling related harm is greatly reduced with this in mind. You can set these limits online here when logged in, or you can do this by contacting our Customer Service team.
You can apply these limits to your account generally, or a particular product. Where limits are set in relation to a particular product, separate limits will need to be set for each product.
You can control your play with 3 different types of limits:
• Deposit limits enable you to set a limit on the amount of money you deposit into your account for a given period;
• Net loss limits allow you to control the maximum amount of money you can lose over the selected period;
• Session limits will limit the amount of time you can stay logged into your account.
The financial limits can be set on a daily, weekly or monthly basis and you can adjust your limits whenever you choose to. If you set simultaneous time frames, for example a daily deposit limit and a weekly limit, the lowest limit will always apply.
You can reduce your limits here when logged in, with immediate effect. Any request to increase a financial limit is subject to a 24 hour ‘cooling off’ period. Once the cooling off period has ended, you will need to confirm your new request in order to activate the increased limit. The original limit will remain active until then and in case you decide you no longer want the change.
If you wish to remove a limit, please contact Customer Service.
If you wish to take a break, a time-out period facility is available for you to activate online here when logged in, or by contacting our Customer Service team.
You can request a time-out period of 24 hours, 7 days, 30 days, or 6 weeks. You cannot reopen your account during the selected period, but your account will automatically become accessible once the time out period ends.
Self-exclusion allows you to take a break from gambling when it becomes something else other than fun and entertainment.
If you are having difficulty controlling your gambling and wish to add yourself to the UK National Online Self-Exclusion scheme, GAMSTOP, you may do so by visiting the following link – www.gamstop.co.uk.
Upon accessing the GAMSTOP website, you will be prompted to supply some personal information including, but not limited to, first name, last name, e-mail address, date of birth and telephone number. Once you have input your personal information you will be asked to verify your attempt to register with GAMSTOP. Once you have confirmed your addition to the register, GAMSTOP will contact you to request some further information for security purposes (such as identity verification). Once GAMSTOP are satisfied with the information received, your request to be added to the GAMSTOP register will be complete.
You can also self-exclude with us for a temporary period or on a permanent basis, online through your account or using the contact details below. For the chosen period all of your accounts operated by Zecure Gaming Limited will be subject to your self-exclusion request, and for the temporary self-exclusion period you will not be able to access your accounts, nor open new accounts, until the self-exclusion period has ended.
Any balance remaining in your account will be refunded to you (any ‘running’ bets will continue in place and we will forward any subsequent winnings to you after the event is settled on request) and marketing communications will stop within 48 hours (unless they are already in the process of being dispatched).
If you wish to activate a self-exclusion request, please do so through your account or contact customer support at [email protected] stating your reasons. The implementation of self-exclusion requested by email is not immediate, we will confirm to you by email once it is in place. Once any period of temporary self-exclusion has ended, your account will remain closed unless you contact us to reactivate it. Reactivation is subject to a 24 hour ‘cooling off’ period, from the moment it is requested.
The National Gambling Helpline operated by GamCare can offer you immediate help and support in confidence. Please call the National Gambling Helpline free on: 0808 8020 133 (24 hours a day, seven days a week) or visit the website here which also includes details of GamCare’s Live Chat, Group Chat, and Forum features.
The Safer Gambling Trust (GambleAware) is the leading charity in the UK committed to minimising gambling-related harm. As an independent national charity funded by donations from the gambling industry, the Safer Gambling Trust funds education, prevention and treatment services and commissions research to broaden public understanding of gambling-related harm. You can visit the website here.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common gambling-related issues and help others to do the same. Gamblers Anonymous offers the hand of friendship to anyone who is looking to try and stop gambling. You can visit the website here.
If you feel that you are experiencing difficulty with gambling, you could consider blocking access to all gambling sites from your PC by installing blocking software such as GamBlock which uses sophisticated tools to block all gambling sites and software. Visit Gamblock here.
Some UK Banks now offer the ability for you to add a gambling block to your account. For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see www.gamcare.org.uk/block-gambling-transactions.
Social media platforms now also offer customers the ability to restrict gambling advertising. For information on how to do this, please see www.begambleaware.org/limiting-gambling-ads-online.
Last updated: 31st August 2021
